Privacy Notice

Contact Details

What Information We Collect, Use, and Why

To provide services and goods, including delivery

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Information relating to compliments or complaints

For service updates or marketing purposes

• Names and contact details
• Marketing preferences

For dealing with queries, complaints or claims

• Names and contact details
• Address
• Purchase or service history

Lawful Bases and Data Protection Rights

Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. You can find out more about lawful bases on the ICO's website.

Your data protection rights include:

• Right of access — You can ask us for copies of your personal information.
• Right to rectification — You can ask us to correct or delete inaccurate or incomplete information.
• Right to erasure — You can ask us to delete your personal information.
• Right to restriction of processing — You can ask us to limit how we use your information.
• Right to object to processing — You have the right to object to the processing of your personal data.
• Right to data portability — You can ask us to transfer your information to another organisation or directly to you.
• Right to withdraw consent — Where we rely on consent, you may withdraw it at any time.

We must respond to any request within one month. To make a request, please contact us using the details above.

Our lawful basis for collecting and using your data is recognised legitimate interests — for providing and improving our products and services, for marketing updates, and for handling queries and complaints.

Where We Get Personal Information From

• Directly from you when you place an order or contact us

How Long We Keep Information

We retain your personal information for a period of 6 months following the completion of your order or enquiry.

For more information on how long we store your personal information, or the criteria we use to determine this, please contact us using the details provided above.

Who We Share Information With

Data Processors

• PayPal — Processes delivery and payment details on our behalf

Others We Share Information With

• Relevant regulatory authorities where required by law
• Publicly on our website, social media, or other marketing and information channels

How to Complain

If you have any concerns about our use of your personal information, please contact us first:

If you remain unhappy after raising a complaint with us, you can also complain to the Information Commissioner's Office (ICO):